We genuinely appreciate your support as a valued customer of our clothing store. To ensure your satisfaction, we have established a return policy that is outlined below:
Return Period: We offer a flexible return window of 2 days from the date of purchase. If, upon receiving your order, you discover that the product is damaged or incorrect, we are committed to making it right for you.
Condition and Documentation: To qualify for a return, please ensure that the item is in the same condition as when you received it - unworn or unused, with all tags intact, and in its original packaging. Additionally, we kindly request that you provide us with the receipt or proof of purchase.
Unboxing Video: To facilitate the return process, we kindly ask for your assistance in providing us with an unboxing video as proof of any damage or discrepancies. This will enable us to promptly address the issue and ensure a satisfactory resolution.
Size Exchange: We understand that choosing the correct size can sometimes be challenging. Therefore, we are pleased to offer a one-time exchange for sizing issues. If you require a different size, please contact our customer service team, who will guide you through the exchange procedure.
Customer Responsibility: For both returns and exchanges, please be aware that customers are responsible for shipping the product back to us. Once we receive the returned item, we will promptly process your only exchange request. However, please note that after we receive your courier, it may take up to 5 days for the final product delivery.
Please Note: Kindly be advised that you will be responsible for the courier charges each time you send a product for replacement.
We sincerely appreciate your understanding and cooperation with regards to our return policy. Should you have any further inquiries or concerns, please do not hesitate to contact our dedicated customer service team. They are here to assist you and ensure your shopping experience remains exceptional.
