Return & Exchange Policy
We want you to love what you wear from Sunstop.in! While we don’t accept returns, we do offer a one-time exchange under specific conditions. Please read our policy carefully before placing your order.
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✅ One-Time Exchange (Only for Defective Items)
We allow a ONE-TIME EXCHANGE only in the rare case that the product you received has a manufacturing defect.
🔸 No size or style exchanges allowed.
🔸 Exchange is not applicable more than once per order.
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❌ No Returns
We do not accept any returns or refunds, under any circumstances. Please make your purchase with this policy in mind.
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🎥 Mandatory 360° Unboxing Video Required
To process your exchange request, you must follow these steps:
1.🎥 Record a clear 360-degree unboxing video from the moment the package is sealed until the product is fully visible.
•Ensure the video clearly shows the parcel, label, and product defect (if any).
2.💬 Send the unboxing video along with your Order ID to our WhatsApp support team:
👉 📲 [Insert your WhatsApp number here]
3.📦 Our team will verify the issue and guide you through the exchange process.
⏳ Note: Exchange requests must be raised within 48 hours of receiving the product.
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⚠ Important Notes:
•Exchanges are only approved after proper video verification.
•No exchange will be accepted without an unboxing video.
•Products must be unused, unwashed, and in their original condition.
•Packaging must be retained until the process is complete.
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🙏 Thank you for understanding and supporting a smooth shopping experience at Sunstop.in.
For any queries, feel free to reach out to our support team! 💛
Contact Us
For any return-related queries, reach out to us:
📌 Trade Name: SUN STOP
📍 Address: Ground floor 6-7-8 Shiv dhara Complex, Near chosath jogani mata mandir, khatodra road, 395017 Surat Gujarat, India
📞 Phone: +91 9913381166
📧 Email: Sunstop99@gmail.com